🚚 Shipping & Delivery

At Zada Secret, we’re committed to providing you with a smooth, worry-free shopping experience — from checkout to delivery.

📦 Shipping Cost & Services

We offer express, door-to-door international delivery on all orders, ensuring your purchase reaches you quickly and securely, no matter where you are.

All expedited international orders are shipped via trusted carriers:
Aramex, SF Express, or FedEx Express, depending on your location.

We currently ship to a wide range of countries worldwide. If you’d like to confirm whether we ship to your destination, please contact our support team.

📦 Customs & Import Duties

International orders may be subject to customs duties, taxes, and additional fees, which are imposed by the destination country’s customs authorities. These charges are not included in your purchase price and are the responsibility of the recipient.

As duties and taxes vary depending on your country and the contents of your order, we recommend contacting your local customs office for more information before placing your order.

Please take note of the following:

  • All customs duties, taxes, and related charges are to be borne by the recipient and are not covered or refundable by Zada Secret.

  • If you refuse your shipment or decline to pay the required fees, Zada Secret will not be able to cancel the order, issue a refund, or cover any return or penalty fees.

  • In some cases, you may be contacted by the courier or customs authorities to provide documentation such as payment proof or tax invoices to facilitate clearance.

  • Gifts are subject to standard import procedures in each destination country. If the declared value exceeds the local tax-free threshold, import duties or taxes may still apply.

  • Additional handling or storage fees may be charged by the courier (if applicable), and these costs must also be covered by the recipient.

⏱️ Shipping Timeline

Once your payment has been successfully processed, you will receive an order confirmation email with your order number, item details, shipping method, and delivery address.

📤 Order Processing

  • Orders are prepared and dispatched within 2 business days after confirmation.

  • During peak periods such as sales, holidays, or festive seasons, dispatch may take up to 5 business days.

🚚 Delivery Time Estimates

  • Once shipped, your order will typically arrive within 2 to 14 business days, depending on your location and courier service.

A shipping confirmation email with tracking information will be sent as soon as your order is dispatched.


📌 Important Shipping Information

At Zada Secret, we work diligently with our trusted shipping partners to ensure your order reaches you on time. However, please note the following:

  • Delivery Delays: While we strive for timely delivery, Zada Secret is not liable for delays caused by customs processing, courier service issues, or other circumstances beyond our control.

  • Estimated Delivery Dates: Any estimated delivery dates provided are for reference only. We are not responsible for any losses, costs, damages, or expenses arising from a delay in delivery.

  • Customs & Import Regulations: It is the customer’s responsibility to understand and comply with all local customs regulations and import duties in their destination country.

  • Shipping Restrictions: For security reasons, we do not ship to P.O. Box addresses. Please provide a valid residential or business address at checkout.

We appreciate your understanding and cooperation.